At Malaysian Halal Goods customer satisfaction is our priority. While we do not accept returns, we offer refunds under specific conditions outlined below.

1. No Returns Policy

• Due to the nature of our food products, we are unable to accept returns. However, we are committed to ensuring that all items arrive in perfect condition. Rest assured, while returns are not accepted, we offer refunds in accordance with our Refund Policy. We kindly ask that you carefully review your order before finalizing your purchase to ensure complete satisfaction.

2. Refund Eligibility

• Refunds may be considered under the following conditions:
  • The product received is damaged or defective.
  • The product does not match the description on our website.
  • The product is missing from your order.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Email us at shop@malaysianhalalgoods.com with your order number and the reason for requesting a refund.
2. Provide Evidence: Include clear pictures and a video of the product showing the issue.
3. Timeframe: Refund requests must be made within 3 days of receiving the product.

4. Refund Approval and Process

• Once we receive your email with the necessary details, our team will review the refund request.
• If approved, the refund will be processed to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.